TOURISM DEVELOPMENT IN SAMARKAND: DIFFERENCE BETWEEN TOURISTS’ EXPECTATION AND SATISFACTION
DOI:
https://doi.org/10.1808/w43qbb03Abstract
This research paper assesses agreeableness among the expectations and satisfaction tourists regarding the characteristics and quality of provided services in Samarkand city. Reliable data were acquired from assessment questionnaires of tourists fall upon to Samarkand, Uzbekistan. The detections of the survey illustrated that the travelers highly expect were the safety and external outlook of the destination. Whereas the local transportation services is found the most gloomy in tourists’ expectations and satisfaction and cultural uniqueness is selected as constructive. Therefore, it's critical to describe the type of tourists that now visit to Samarkand, evaluate the expectations and satisfaction level, and consider what further tourism-related research needs to be done. The development of regional tourism depends on all these results. The comparison between tourist expectations and satisfaction of a particular sample of travelers is objected by this paper. Enhancing the overall tourist expectation and satisfaction could be achieved through improvements, according to the attributes' analysis. A statistical package for social science, SPSS, was used to conduct the survey on tourist satisfaction and analyze the data.
References
Aydin, S., & Özer, G. (2005). The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market. European Journal of Marketing, 39(7/8), 910–925.
Abdeldayem M.M., Khanfar M.R (2007). Consumer Expectation and Consumer Satisfaction Measurements: A Case Study from India, The Business Review 8 (2), 303-309.
Churchill G. A. (1995). Marketing Research Methodological Foundations, The Dryden Press, Toronto.Oliver, R., (1981). Measurement and Evaluation of Satisfaction Process in Retail Settings, Journal of Retailing, 57, 25-48
Oliver, R.L., (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions, Journal of Marketing Research 17, 460-469.
Oliver R. L. (1993). Cognitive, Affective, and Attribute Bases of the Satisfaction Response, Journal of Consumer Research, 20, 418-430.
Pizam A., Neumann Y., Reichel, A. (1978). Dimensions of Tourist Satisfaction with a Destination Area, Annals of Tourism Research 5 (3), 314-322.
Žabkar, V., Brenčič, M. M., & Dmitrović, T. (2010). Modelling perceived quality, visitor satisfaction and behavioral intentions at the destination level. Tourism Management, 31(4), 537–546.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. The Journal of Marketing, 52(3), 2–22.
Abdukhafizovna, Melikozieva Mavlyuda. "TECHNOLOGICAL APPROACH TO EDUCATION." Galaxy International Interdisciplinary Research Journal 11.11 (2023): 494-496.
Mavluda, Melikuzievа. "CHILDREN'S UPBRINGING IN UZBEK FAMILIES AND THE ROLE OF PARENTS." Galaxy International Interdisciplinary Research Journal 10.12 (2022): 1433-1436.
Meliko'zieva, M. "Pedagogical ability is a component of pedagogical skills." INTERNATIONAL JOURNAL OF SOCIAL SCIENCE & INTERDISCIPLINARY RESEARCH ISSN: 2277-3630 Impact factor: 7.429 11.10 (2022): 283-286.
Sh, Abdullajonova. "PROBLEMS OF UPDATING THE MECHANISMS OF USING FOREIGN EXPERIENCE IN THE FUNDAMENTAL REFORM OF THE HIGHER EDUCATION SYSTEM." International Journal of Early Childhood Special Education 14.7 (2022).
Mavluda, Melikuzievа. "THE ESSENCE AND CONTENT OF THE PROCESS OF EDUCATION." Galaxy International Interdisciplinary Research Journal 10.12 (2022): 1428-1432.
Mavluda, Melikuzievа. "NATIONAL VALUES AND FAMILY IN UZBEKISTAN." Galaxy International Interdisciplinary Research Journal 10.12 (2022): 1425-1427.
Abdulkhafizovna, M. M. "PECULIARITIES OF METHODS OF PEDAGOGICAL PSYCHOLOGY." Emergent: Journal of Educational Discoveries and Lifelong Learning (EJEDL) 2.10 (2021): 7-10.
Meliqo‘ziyevich, Siddiqov Ilhom. "UMUMIY O ‘RTA TA’LIM MAKTABLARIDA INFORMATIKA VA AXBOROT TEXNOLOGIYALARI FANINI O ‘QITISHDA RIVOJLANTIRUVCHI TEXNOLOGIYALAR." IJODKOR O'QITUVCHI 2.19 (2022): 231-235.
Melikuzievich, Siddikov Ilham. "Providing The Integration of Modern Pedagogical and Information-Communication Technologies in Higher Education." Texas Journal of Engineering and Technology 15 (2022): 103-106.
Melikuzievich, Siddikov Ilham. "AN EFFECTIVE WAY TO PRESENT EDUCATIONAL MATERIALS." Galaxy International Interdisciplinary Research Journal 10.12 (2022): 224-229.
Siddiqov, I. M., and S. X. Egamnazarova. "CANVA DASTURI VA UNING TA’LIMIY IMKONIYATLARI." SCIENTIFIC ASPECTS AND TRENDS IN THE FIELD OF SCIENTIFIC RESEARCH 1.8 (2023): 343-347.
Siddiqov, I. M., and U. R. Igamberdiyev. "PEDAGOGIKA OLIYGOHLARIDA TALABALARNING IJODIY QOBILIYATLARINI SHAKILLANTIRISHDA MUAMMOLI TA’LIM TEXNOLOGIYALARIDAN FOYDALANISH." Oriental renaissance: Innovative, educational, natural and social sciences 1.11 (2021): 1146-1163.
Aripov, М. М., et al. "Fundamentals of creating the algebra science and algorithms." Solid state technology 63.5 (2020): 6103-6111.
Egamanazarova, S. X., and Ilhomjon Siddiqov. "ZAMONAVIY TA’LIMDA SCRIBING INTERAKTIV VIZUAL ALOQA VOSITASI SIFATIDA." E Conference Zone. 2023.
Siddikov, I. M. "About Testing Digital Devices by Reference Tests." JournalNX 7.06: 315-317.
Normatov, R. N., M. M. Aripov, and I. M. Siddikov. "Some issues of analysis structural complex systems." International Journal on Orange Technologies 3.2 (2021): 59-62.
Muydinov Muhammadzoir Zafarjon o'g'li. (2024). SHOYIM BO'TAYEV HIKOYALARIDA XARAKTERLAR TASVIRI. Konferensiyalar | Konferentsiyalar , 1 (4), 263–268.
Muydinov , MZ o'g'li. (2023). ANVAR OBIDJON ASARLARINING NASRIY POETIKASI. OLTIN MIYA , 1 (12), 47-55.
Muydinov , MZ o'g'li. (2023). ANVAR OBIDJONNING IJOD LABARATORIYASIING SHAKLLANISHIGA BIR NAZAR. OLTIN MIYA , 1 (10), 120-125.
Abdukhamidovna, Khaydarova Dilaram. "Features of teaching media literacy and information culture." ASIA PACIFIC JOURNAL OF MARKETING & MANAGEMENT REVIEW ISSN: 2319-2836 Impact Factor: 7.603 11.12 (2022): 331-339.
Abdukhamidovna, Khaydarova Dilorom. "THE PLACE AND IMPORTANCE OF THE MEDIA SPACE IN THE RELATIONSHIP BETWEEN THE INDIVIDUAL AND SOCIETY." INTERNATIONAL JOURNAL OF SOCIAL SCIENCE & INTERDISCIPLINARY RESEARCH ISSN: 2277-3630 Impact factor: 7.429 12.11 (2023): 123-128.
Abdukhamidovna, Khaydarova Dilorom. "The Role of the Internet and Mass Media in the Modern Media Space." Central Asian Journal of Literature, Philosophy and Culture 3.12 (2022): 135-138.
